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The 360' Contact Solution Center | Inbound call center | Outbound Call center | Customer support services
Image by mohamed Hassan from Pixabay

On both the company and client sides of the phone, call center outsourcing is a popular topic. Call center outsourcing might be appealing from a company’s standpoint since it allows them to extend customer communication, but it can also be difficult because it requires them to relinquish some control over their service delivery. Call center outsourcing could give extended service hours and more accessible agents for customers, but it can also cause annoyance and misconceptions. Outsourcing is the process or business practice to recruit a third-party organization to conduct some services which were initially performed by the employees of the…


Photo by Alex Kotliarskyi on Unsplash

Outsourcing is a corporate technique in which a business contracts a third party to complete work, manage operations, or deliver services on its behalf. If a company has to provide customer service but isn’t in the industry of providing call center services, outsourcing their call center is the right approach. When firms concentrate on production, sales, or other objectives, an in-house call center has the potential to divert attention away from the company’s fundamental objectives. Spending actual funds to offer more men and power, or deploying resources outside of core company activities, might have a detrimental influence on other departments…


Image by mohamed Hassan from Pixabay

A call center is a facility that only provides inbound and outbound customer service or support operations. As a result, call centers only provide support for incoming and outgoing calls. In other words, they only provide consumers with mobile assistance. However, when it comes to contact centers, companies like Sales Capital provide customer service through a variety of communication platforms, including smartphones, websites, email, and social media. As a result, the most significant distinction between a call center and a contact center is the communication mechanism and the customer experience.

Contact center customer support offers a more efficient omnichannel experience…


Image by by Gerd Altmann from Pixabay

Outsourcing is the process or business practice to recruit a third-party organization to conduct some services which were initially performed by the employees of the company themselves. It is identified that outsourcing an in-house call center to an organization that is an expert in the contact center industry is becoming a trend due to the following 5 key benefits generated.

  1. Cost minimization

When a company develops an in-house contact center solution in Sri Lanka, it costs a lot of money in terms of technical infrastructure, as well as an initial investment in facilities, tools, personnel, and other operations. The biggest…

Sales Capital

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